Telemedicine
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Forget the commute. Skip the waiting room. Never be late for an appointment again. Telemedicine virtual visits with Twin Cities Pain Clinic allow you to get the pain care you need without having to leave the comfort of home!
Telemedicine utilizes modern technology to improve and simplify access to medical care. Put simply, telemedicine allows appointments to be conducted via webchat, meaning patients can meet with their healthcare providers face-to-face from just about anywhere. Anyone with a device that includes a webcam, microphone, and an internet connection (all of which have been standard on smart phones, tablets and computers for years now) can take advantage of these virtual visits! This new form of healthcare delivery has eliminated barriers and made access to care easier and more convenient than ever before.
Twin Cities Pain Clinic proudly partners with OTTO Health to conduct and manage our telemedicine program. Click the link below to view and download the OTTO Patient Quick Start Guide, which includes everything you need to know about your virtual visit!
A representative from Twin Cities Pain Clinic will contact you prior to your telemedicine appointment to confirm that your device will work properly for the visit. But if you just can’t bear to wait until then, you can run a fast and easy test right now! Click to link below to access the OTTO Device Testing Page.
Is telemedicine right for me?
During the current COVID-19 pandemic, we are conducting most appointments via telemedicine to help protect our patients and staff while limiting the spread of the virus.
Under normal conditions, telemedicine is a great option if:
- Your condition makes travel difficult
- You live far away from the clinic
- Finding reliable transportation is a challenge for you
- Your schedule makes it hard to commute into the clinic
- A virtual visit is simply more convenient, whatever the reason
Is telemedicine covered by insurance?
Most insurance companies cover follow up telemedicine visits. Initial consults are not always covered, however. We recommend you contact your insurance company and confirm the details of your telemedicine coverage.
In response to the COVID-19 outbreak, many insurance companies have loosened their telemedicine criteria and are covering more appointment types. Be sure to ask about this when you speak to your insurance carrier.
How much does a telemedicine visit cost?
The cost of a telemedicine visit will vary depending on the type of appointment being conducted. Please contact Twin Cities Pain Clinic for details about the cost of your visit.
Will My Device Work?
Most smartphones, tablets and laptops with a good internet connection can be used. However, certain devices may not be compatible, which is why we recommend you test your device. You will receive an appointment confirmation email that includes a link to test your device. A Twin Cities Pain Clinic representative will also contact you prior to your appointment to ensure your device is working properly. You may also CLICK HERE to test your device now.
Can I use Skype or Facetime for my visit?
We use a platform called OTTO Health for our telemedicine program, which is a videoconferencing tool like Skype and Facetime. However, OTTO provides a more secure and HIPAA compliant connection, and is integrated with our record keeping software.
Do I need to download anything to do a virtual visit?
You do not need to download any applications to access the telemedicine visit itself. You will receive an email with a link to a webpage were the telemedicine call will take place. Your device will need to have access to your preferred email account and a supported web browser. You can identify supported browsers by clicking HERE. If either of these are not currently accessible from your device, you will need to add/download them.
How will I be notified of my telemedicine appointment?
You will receive 4 emails from noreply@ottohealth.com and one text message reminding you of your appointment. The initial email is sent immediately after scheduling the appointment. The remaining emails will be sent 1 week, 24 hours and 30 minutes before the scheduled time, respectively. The text message will come 30 minutes before the appointment.
How will I join my telemedicine appointment?
All the reminder communications you receive will contain links to Join the Visit. We recommend you hold onto each of these communications to ensure you have easy access to the meeting link when the time of your appointment comes.
When should I join the visit?
We recommend you join the meeting about 15-20 minutes before your scheduled appointment time. This will give you time to complete any pre-visit material (such as OTTO terms and conditions) as well as give the telemedicine team time to troubleshoot any issues that may arise such as bad connections, incompatible browsers, etc.
For all other questions, please contact Twin Cities Pain Clinic at (952) 841-2345 or via email at telemedicine@tcpain.com.
If you are experiencing technical issues with the telemedicine program, you may contact OTTO Health Support at (720) 510-2910 or support@ottohealth.com.